Received
In Mumara ONE, Received means that Mumara ONE accepted a message from you for delivery. Every message you send is received first, whichever way it starts:
- a campaign, trigger or automation in the app
- a Bridge, over SMTP
- the HTTP sending API
Received is the first step, not the last. A received message then goes out through a pool and ends up Delivered (the recipient's server accepted it) or Bounced (the recipient's server rejected it). A message that the recipient's server defers is retried until it gets a final answer. See How a message travels.
Received counts messages Mumara ONE has accepted, not messages the recipient has. To see what reached the recipient's server, look at Delivered on the Summary or in Delivery Logs. Whether a delivered message lands in the inbox or the spam folder is decided by the mailbox provider and isn't reported back.
Open the page
Go to Analytics → Received. The page is titled Received Summary.
| Control | What it does |
|---|---|
| Period list | Today, Yesterday, Last 7 Days or Last 30 Days |
| Date range box | The exact start and end of the period, in your account's time zone. Read-only. |
| Refresh | Reloads the page for the same period |
The periods offered depend on your plan's log retention. See How long data is kept.
Received total
The large number is how many messages Mumara ONE received from you in the period, followed by the period you chose, for example "12,480 messages received Today".
Received by sending domain
The chart splits the received messages by sending domain, the domain in your From address. Hover over a slice to see its count, and click a name in the legend to hide or show it. It's a quick way to check which of your domains, or which of your applications, is sending the most.
Messages waiting for a result
The table lists the individual messages that are still at the Received stage: accepted, but with no delivery or bounce result recorded yet. As soon as a message is delivered or bounces, it leaves this table, and you'll find it with its new status in Delivery Logs.
| Column | What it shows |
|---|---|
| From | The sender's name and email address |
| To | The recipient |
| Queued Time | When Mumara ONE accepted the message |
| Return Path | The envelope sender used for bounces: an address on your bounce domain. See Sending Domains. |
| Source Type | How the message reached the sending server. You don't normally need it, but support may ask for it. |
| Node IP | The IP address the message is being sent from |
| Recipient MTA IP | The IP address of the recipient's mail server, once a connection has been made |
| Sending Node | The pool the message is being sent through. See Dedicated Pools. |
| Message ID | The message's unique ID. Use it to find the message in other logs or to quote it to support. |
| Feed Type | Newsletter for marketing email, Transactional for Bridge and API email |
Use Previous and Next to page through, and the length menu to show 5, 10, 50 or 100 rows.
When to look closer
A handful of messages in the table at any moment is normal: delivery takes a few seconds, and larger sends take longer. Look closer if:
- the list keeps growing, or
- messages stay in it for hours.
That usually means one or more receiving servers are deferring your mail, for example because you're sending to them faster than they accept, or because they're unhappy with your reputation. Open Queues to see which recipient domains have mail waiting and the last error each one returned.
Common questions
Why is the total much bigger than the table?
The total counts every message received in the period. The table only lists the ones still waiting for a final result; the rest have already been delivered or bounced.
Why does Received not match Delivered plus Bounced?
Some messages are still waiting for a result, and some may have been refused by Mumara ONE before sending (Rejected on the Summary). Over a few hours, Received and Delivered + Bounced get close.
Does transactional email appear here?
Yes. Received covers everything you send. The Feed Type column tells marketing and transactional messages apart.
Related pages
- Delivery Logs: the status of every message
- Queues: mail waiting to be delivered, by recipient domain
- Bounces: messages the recipient's server rejected